Privacy Policy

4 min read

1. Introduction

("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect when you use airporttransferturkey.com or book a transfer with us, why we collect it, how we use it, and what rights you have over it.

2. Who We Are

is a private airport transfer operator based in Antalya, Turkey. For any privacy-related question, you can reach us at info@airporttransferturkey.com or via WhatsApp at +902426061006.

3. Information We Collect

When you make a booking or contact us, we collect:

  • Your name and contact details (email address and phone number)
  • Pickup and drop-off addresses
  • Flight number, and your travel date and time
  • Number of passengers and chosen vehicle class
  • Special requests, such as a child seat or an extra stop
  • Any messages you send us by email, WhatsApp or through our website

If you pay online, payment details are processed directly by our payment provider; we do not store your full card details on our own systems.

We also automatically collect limited technical data when you browse our website, such as your IP address, browser type and pages viewed, generally through cookies — see our Cookie Policy for details.

4. How We Use Your Information

We use your information to:

  • Arrange and confirm your transfer, including sharing the necessary details with your driver
  • Track your flight so we can adjust pickup times
  • Contact you about your booking, including changes, confirmations and reminders
  • Respond to questions, requests and complaints
  • Improve our website and services
  • Meet our legal and accounting obligations

We do not use your personal data for automated decision-making that produces legal effects on you.

5. Sharing Your Information

We share the minimum information necessary with the driver assigned to your transfer (your name, pickup/drop-off details, flight information and any special requests) so the transfer can be carried out. We may also share information with:

  • Trusted service providers who support our operations (for example, website hosting, payment processing or communication tools), acting on our instructions
  • Public authorities, where required by law

We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.

We process your personal data in accordance with Turkey's Law on the Protection of Personal Data No. 6698 ("KVKK"). Where you are located in the European Union or United Kingdom, we also aim to process your data consistently with the GDPR / UK GDPR. Our legal bases include: performing the transfer contract you request, complying with legal obligations, and our legitimate interest in running and improving our service — always balanced against your rights.

7. International Data Transfers

As a Turkey-based business serving international travellers, some of the tools and providers we use to run our website and communications may process data outside Turkey or the EU/UK. Where this happens, we take reasonable steps to ensure your data continues to receive an appropriate level of protection.

8. How Long We Keep Your Information

We keep booking information for as long as needed to provide your transfer, handle any related questions or complaints, and meet our legal and accounting obligations, after which it is deleted or anonymised. Exact retention periods depend on the type of data and applicable legal requirements.

9. Your Rights

Subject to applicable law (KVKK and, where relevant, GDPR/UK GDPR), you have the right to:

  • Ask whether we process your personal data, and request a copy of it
  • Ask us to correct inaccurate data
  • Ask us to delete your data, where applicable
  • Object to or restrict certain processing
  • Withdraw consent, where processing is based on consent

To exercise any of these rights, contact us at info@airporttransferturkey.com. We will respond within the timeframes required by applicable law.

10. Children

Our services are intended for adults making travel arrangements. We do not knowingly collect personal data directly from children; information about children (such as for a child seat request) is provided to us by a parent or guardian as part of their own booking.

11. Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services or the law. The current version is always available on this page.

12. Contact Us

· Antalya, Turkey

Email: info@airporttransferturkey.com

WhatsApp: +902426061006

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