Terms & Conditions

5 min read

1. Who We Are

is a private airport transfer service based in Antalya, Turkey, operating at airporttransferturkey.com. We arrange private, door-to-door transfers between Antalya (AYT), Dalaman, Gazipaşa and Bodrum-Milas airports and resorts, hotels and residences across the Turkish Riviera.

These Terms & Conditions govern every booking made through our website, by email or via WhatsApp. By booking a transfer with us, you accept these terms.

2. Our Service

We provide private, pre-booked, door-to-door vehicle transfers. Your vehicle is reserved exclusively for your party — we do not operate shared or shuttle transfers. Every booking includes:

  • A meet & greet at the airport with a name sign
  • Flight tracking, so your driver adjusts pickup time to your actual landing time
  • Free waiting time within the flight-tracking window (see Section 6)
  • A free child seat on request
  • A choice of four vehicle classes, for groups of up to 16 passengers

3. Making a Booking

You can request a booking through our website, by email at info@airporttransferturkey.com, or via WhatsApp at +902426061006. To book, we ask for your name, contact details, pickup and drop-off addresses, flight number, date and time, number of passengers, chosen vehicle class, and any special requests such as a child seat or an extra stop.

A booking is confirmed once we send you a confirmation message or email. Please check your confirmation carefully and let us know immediately if any detail is incorrect.

4. Prices and Payment

Our prices are set in euros (EUR) and shown to you in the currency of your choice for convenience; the euro price is what applies to your booking. No prepayment is required to reserve your transfer. You pay your driver directly at the end of the journey, by cash or credit card, or you may choose to pay online in advance if you prefer. The price confirmed at the time of booking is the price you pay, unless you request additional stops, services or a change of vehicle after booking.

5. Your Responsibilities

  • Provide accurate flight, contact and address details at the time of booking.
  • Be ready at the agreed pickup point at the agreed time, or at the airport meeting point promptly after landing and clearing arrivals.
  • Ensure your booking allows enough time to reach the airport for check-in ahead of departure transfers.
  • Tell us in advance about extra luggage, additional passengers, or mobility needs so we can provide a suitable vehicle.

6. Flight Tracking and Waiting Time

We track your inbound flight and adjust your driver's arrival to match. If your flight is delayed, your driver will wait for you free of charge for a reasonable period after actual landing, so you do not need to notify us of ordinary delays. For pickups from a hotel or address (not an airport), please contact us if you expect to be delayed, since waiting time in that case is more limited.

7. Changes to Your Booking

You can request changes to your pickup time, flight details, address or passenger numbers at any time before pickup by contacting us at info@airporttransferturkey.com or via WhatsApp at +902426061006. We will do our best to accommodate changes, though changes requested very close to pickup time may not always be possible.

8. Cancellations and No-Shows

Full details of how to cancel a booking and what happens if a cancellation is made are set out in our Cancellation & Refund Policy. If you do not appear at the agreed meeting point and cannot be reached after a reasonable waiting period, we may treat the transfer as a no-show.

9. Luggage

Each vehicle class has a comfortable luggage capacity for the number of passengers it is designed for. If you are travelling with unusually bulky items (such as sports equipment), please tell us when booking so we can offer a suitable vehicle.

10. Child Seats

We provide a child seat free of charge when requested at the time of booking. Please tell us the number and approximate ages of children travelling so we can prepare the right seats.

11. Vehicles and Drivers

All transfers are carried out in licensed vehicles by professional, licensed drivers. Vehicles are clean, insured and roadworthy, and drivers are familiar with routes across the Turkish Riviera. We reserve the right to substitute a vehicle of equal or higher class if operationally necessary.

12. Liability

We take reasonable care to provide a safe, reliable and punctual service. We are not liable for delays or losses caused by circumstances outside our reasonable control (see Section 13), by inaccurate information provided at booking, or by your own failure to be at the agreed meeting point on time. Nothing in these terms limits liability that cannot be excluded under Turkish law.

13. Force Majeure

We are not responsible for delays, cancellations or failures to perform caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, air traffic control restrictions, road closures, political unrest or government action.

14. Complaints

If anything about your transfer falls short of what you expect, please contact us at info@airporttransferturkey.com or via WhatsApp at +902426061006 as soon as possible, ideally within 7 days of your transfer, so we can investigate and put things right.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Turkey. Any dispute arising from these terms or your booking is subject to the exclusive jurisdiction of the courts of Antalya, Turkey.

16. Contact

· Antalya, Turkey

Email: info@airporttransferturkey.com

WhatsApp: +902426061006

© 2026 . All rights reserved.